Rijo SamManaging Director
Rijo comes with 16+ years of customer handling experience across various verticals. His experience spans from building offshore business intelligence databank, spearheading various offshore business intelligence projects & currently consulting and optimizing digital marketing approaches for various brands. Instrumental in building a best-in-class customer service and success team for cmercury with customer retention rates as high as 98% and identifying smart upselling opportunities contributing greater than 20% to the revenue streams. Rijo heads the Customer Success function for cmercury. A sought after product trainer, his digital marketing workshops have been attended by more than 1000 individuals across industry and academia. During his leisure, he loves to explore his culinary skills. Mostly focuses on creating improvised versions of the local non-veg dishes, manages to get accolades from family and friends.
Cmercury is a fast-growing Marketing Automation suite that provides digital marketing, campaign management, and automation services to its clients across the world. With its advanced Machine Learning technology, cmercury offers seamless and relevant customer experiences across devices and channels for the cross channel promotions of businesses. Established in 2016, cmercury currently serves 150+ Tier 1 enterprise customers including fortune 500 brands and startups across multiple industry verticals such as e-commerce, education, and retail.
Milestones achieved – year wise
2016 – cmercury became Asia’s first Marketing Automation suite to introduce Predictive Intelligent Email and notifications
2017 – Won the “Lufthansa Runway To Success” Runner Up award, a platform that celebrates the best and the most innovative businesses across the spectrum.
2018 – As a stamp of approval for its capabilities in the marketing automation space, cmercury was hand-picked by the Indian Institute of Management (IIM), Kozhikode for incubation under IIMK LIVE – a business incubator and entrepreneurship development centre – of the prestigious institute in Kerala.